surewim Privacy Policy

In this Privacy Policy, the following terms have the meanings stated:

• Personal Information — any data that can identify you directly or indirectly, including your name, MyKad number, email address, mobile phone number, financial information and transaction records.
• Processing — any operation carried out on personal information including collection, storage, use, disclosure or deletion.
• Third Party — any entity that is neither a player nor surewim, including payment service providers, authorised business partners and regulatory authorities.
• Cookie — a small data file stored on your device to help the platform identify and remember your session.
• Platform — the surewim website accessible via surewim.org together with all related services.

surewim collects your personal information through several channels to enable us to provide a complete and secure service.

a) Information You Provide Directly

• Full name as it appears on your MyKad or valid identification document
• Identification card number (MyKad) for age and identity verification purposes
• Active email address for communication and account verification
• Mobile phone number for account security and important notifications
• Payment method information including e-wallet and online banking details
• Date of birth to ensure compliance with the minimum age requirement of 21 years and above

b) Information Collected Automatically

• IP address and general device location data
• Web browser type and operating system in use
• Session time and duration, pages visited and platform usage patterns
• Game activity logs and transaction records within the surewim platform

c) Information from Third Parties

In certain situations, we may receive information from payment providers such as Touch 'n Go eWallet, DuitNow, Boost, ShopeePay and the FPX network to verify the status of your transactions. We do not store your full credit card or bank account details on our servers.

The personal information collected is used solely for legitimate purposes related to the operation of the surewim platform. These purposes include:

• Creating and managing player accounts and ensuring login security
• Processing deposits and withdrawals through the available payment methods
• Verifying players' identity and age in line with licensing requirements
• Detecting and preventing fraud, money laundering or misuse of the platform
• Sending important service communications such as transaction confirmations and account security updates
• Improving service quality based on usage pattern analysis that does not directly identify individuals
• Complying with legal obligations and requirements of competent regulatory authorities

surewim does not disclose players' personal information to third parties except in the following situations:

• Payment Service Providers — only the information necessary to process transactions is shared with authorised e-wallet and FPX providers.
• Legal Requirements — if required by court order, regulatory authority directive or applicable legislation.
• Platform Security — cybersecurity and anti-fraud service providers who are bound by strict confidentiality agreements.
• Infrastructure Providers — hosting and data storage partners operating under strict data protection terms who access data only in a technical capacity.

All third parties involved are required to comply with data security standards equal to or higher than those practised by surewim itself.

surewim implements robust technical and organisational security measures to protect players' personal information from unauthorised access, loss or unintentional disclosure. These measures include:

• Data encryption during transmission using up-to-date TLS protocols
• Data encryption at the storage level for all sensitive information
• Strict internal access controls — staff access data only as required by their job responsibilities
• Regular security audits by independent parties to identify system vulnerabilities
• Structured incident response procedures in the event of a data breach

The surewim platform uses cookies and similar tracking technologies to improve your browsing experience. The cookies we use can be grouped into the following categories:

• Necessary Cookies — required for the platform's basic functions such as maintaining login sessions and account security. These cookies cannot be disabled.
• Performance Cookies — collect information about how players use the platform to help us improve our services. All data is collected anonymously.
• Functional Cookies — store your preferences such as interface language and display settings to provide a more comfortable experience.
• Analytical Cookies — help us understand aggregated usage patterns for platform improvement purposes.

You can manage or disable cookies through your web browser settings. However, disabling certain cookies may affect the functionality of the surewim platform.

As a surewim player, you have the following rights regarding your personal information:

• Right of Access — you have the right to request a copy of the personal information we hold about you.
• Right of Correction — you may request correction of inaccurate or incomplete information through your account settings or customer support.
• Right of Deletion — in certain circumstances and subject to legal retention requirements, you may request deletion of your account and related data.
• Right to Withdraw Consent — you may withdraw marketing consent or opt out of promotional communications at any time without affecting core services.
• Right to Complain — if you are not satisfied with how we handle your data, you have the right to submit a complaint to the relevant authority.

To exercise any of the above rights, please contact the surewim 24/7 customer support team via live chat or by email at [email protected].

surewim retains players' personal information for as long as your account is active or as long as it is needed to provide services. After account closure, we will retain your data for the period required by applicable law, including financial record-keeping and anti-money laundering requirements.

Data that is no longer needed will be deleted or anonymised in a secure and irreversible manner. This process is carried out in accordance with strict internal procedures.

surewim carries out age verification procedures during account registration. If we find that personal information of an individual under 21 has been collected, the account will be terminated immediately and the related data will be deleted.

Parents and guardians who are aware that their minor child has registered or is using the surewim platform are requested to contact us immediately through our 24/7 customer support.

surewim reserves the right to update or amend this Privacy Policy from time to time to reflect changes in service practices, legal requirements, or improvements in data protection technology.

Any material amendments will be communicated to players via email or a prominent notice on the surewim platform before the amendment's effective date. Continued use of the platform after the effective date will be considered as acceptance of the amended policy.

It is the player's responsibility to review this Privacy Policy periodically. The "Updated" date at the top of this document indicates the date the last amendment was made.

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data by surewim, please contact our support team:

• Live Chat — available 24 hours a day, 7 days a week via the chat icon on the surewim platform
• Email — [email protected] (response within a short time)
• Service Language — Bahasa Melayu and English